Who we are
PixelLand AR and the website pixelland.io are run by PixelLand LLC, a company registered in the Kingdom of Saudi Arabia ("PixelLand", "we", "us"). We are responsible for the personal data described in this policy, which we handle in line with the Saudi Personal Data Protection Law (PDPL). You can reach us at info@pixelland.io.
Children and parents
PixelLand AR is designed for children aged 4 to 12. An account should be created by a parent or guardian, or with their permission, and the parent or guardian is the person who can exercise the rights described below on the child’s behalf.
- There are no ads in the app.
- There is no chat, and children cannot post content or share personal information with other users.
- If we learn that we hold a child’s personal data without a parent’s or guardian’s permission, we delete it.
What we collect
When you create an account, you enter:
- a name
- an email address
- a city or country
When the app is used, Google Firebase, the service we use to run accounts and to understand how the app is used, automatically collects technical and usage information. This includes the device model, operating system and app version, an app installation identifier, and which parts of the app are opened.
Purchases and subscriptions are handled entirely by the Apple App Store and Google Play. We do not receive your card or payment details; we only receive confirmation of what has been bought, so we can unlock it.
The app uses the device camera to place 3D models in your room. The camera view is used on the device to show the lesson; we do not record it or send it to our servers.
This website does not use cookies, ads or analytics, and you do not need to give any personal data to use it. If you choose a language with the language button, your browser remembers that choice on your device; it is never sent to us. The app video on the home page loads from YouTube only if you press play, and YouTube’s own privacy policy applies to it.
How we use it
- to create and run your account, save your progress and unlock what you have bought;
- to answer you when you contact us;
- to understand, in aggregate, how the app is used, so we can fix problems and improve lessons and games;
- to keep the app and accounts secure, and to meet our legal obligations.
We do not use personal data for advertising, and we do not sell it.
Who we share it with
- Google Firebase, which stores and processes data on our behalf to run accounts and app analytics;
- Apple and Google, which process purchases and subscriptions under their own terms;
- public authorities, only when the law requires it.
We do not share personal data with anyone else.
Where it is stored
Data handled by Google Firebase may be stored on Google’s servers outside the Kingdom of Saudi Arabia. Where that happens, we rely on the safeguards the PDPL and its regulations require for transfers outside the Kingdom.
How long we keep it
We keep account data for as long as the account exists. When an account is deleted, we delete its personal data, except anything we are required by law to keep for longer.
Your rights
Under the PDPL you, or a parent or guardian acting for a child, can ask us to:
- tell you what personal data we hold and how we use it;
- give you a copy of it;
- correct anything that is wrong or out of date;
- delete it;
- stop processing it, where you previously gave consent.
To make a request, email info@pixelland.io from the email address on the account. We may ask for details to confirm it is your account before we act. If you are not satisfied with our answer, you can complain to the Saudi Data and Artificial Intelligence Authority (SDAIA).
Deleting your account
To delete your account and its personal data, email info@pixelland.io from the email address on the account with the subject "Delete my account". We will confirm by email once it is done. Deleting the app from your device does not delete your account. Subscriptions are managed in your App Store or Google Play settings, so please cancel any active subscription there as well.
Keeping data safe
Data sent between the app and our services travels over encrypted connections, and access to account data is limited to the people who need it to run PixelLand AR. No system is completely secure, but we work to protect your data and will act promptly if a problem occurs.
Changes to this policy
If we change this policy, we will update the date at the top of this page. If the change is significant, we will also tell you in the app.
Contact us
Questions about this policy or your data? Email us at info@pixelland.io.